Advantage Education Sydney ("we", "us", "our") is committed to protecting the privacy of our students, their parents and guardians, and all individuals who interact with us. This Privacy Policy explains how we collect, use, store, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. About This Policy
This Privacy Policy applies to all personal information collected by Advantage Education Sydney in connection with our education services, enrolment processes, and website. By enrolling with us or using our services, you consent to the collection and use of your personal information as described in this policy.
This policy does not apply to websites operated by third parties that may be linked from our website.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Full name and contact details of the parent or guardian (phone number, email address, postal address)
- Student's name, date of birth, year level and school
- Relevant medical or health information disclosed to ensure the student's safety and wellbeing
- Academic performance information and records of attendance
- Payment and billing information
- Photographs or video recordings taken at our centre (where consent has been provided)
- Any other information voluntarily provided by you in connection with our services
3. How We Collect Personal Information
We collect personal information in several ways, including:
- Directly from parents, guardians or students when completing enrolment or contact forms
- During telephone or face-to-face communications
- Through our website, including contact forms and enquiry submissions
- Through the ongoing delivery of our educational services
- From third parties such as schools or referring organisations, where relevant
4. Why We Collect Personal Information
We collect personal information for the following primary purposes:
- To process and manage student enrolments
- To deliver educational programs and support services
- To communicate with parents and guardians regarding timetables, fees, and student progress
- To ensure the health and safety of students at our centre
- To manage our administrative, billing and operational requirements
- To comply with our legal and regulatory obligations
5. How We Use Personal Information
We use personal information only for the purposes for which it was collected or for directly related purposes that you would reasonably expect. We will not use your personal information for any secondary purpose without your consent unless permitted by law.
With your consent, we may use photographs or video recordings for marketing and promotional materials, including our website and social media channels.
6. Disclosure of Personal Information
We do not sell or trade personal information to third parties. We may disclose personal information to:
- Our staff and contractors who require the information to deliver services
- Third-party service providers (such as payment processors) who assist in our operations, subject to confidentiality obligations
- Government or regulatory bodies where required by law
- Emergency services where necessary to protect the health or safety of a student
We will not disclose personal information overseas unless required by law or with your explicit consent.
7. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Personal information is stored securely in physical and electronic formats with appropriate access controls in place.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
8. Access and Correction
You have the right to access personal information that we hold about you or your child, and to request corrections if the information is inaccurate, incomplete or out of date. To make a request, please contact us using the details in Section 12 of this policy.
We will respond to access and correction requests within a reasonable time. In some circumstances, we may decline a request where permitted by the Australian Privacy Principles, and will provide reasons for any such decision.
9. Website and Cookies
Our website may collect non-personally identifiable information through the use of cookies and similar technologies. This information is used to improve the functionality and user experience of the website.
You may configure your browser to refuse cookies; however, this may affect the functionality of some parts of our website.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or wish to access, correct or raise a concern about your personal information, please contact us:
Advantage Education Sydney
Phone: 0426 520 726
Email: Advantage.education.syd@gmail.com
Location: Blacktown, NSW 2148
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.